Privacy & Cookies
At Chesneys, we understand that we have a responsibility to protect and respect your privacy and look after your personal data.
This privacy notice explains what personal data we collect, how we use your personal data, reasons we may need to disclose it to others, and how we keep it securely. Chesneys has taken into account the additional safeguards under GDPR (General Data Protection Regulation) effective 25th May 2018
Who is responsible for the personal data collected on this site?
Your personal data is controlled ultimately by Chesney’s Limited a company registered in the UK with registered number 01322949 whose registered office is at 194-204 Battersea Park Road, London SW11 4ND UK.
What personal data do we collect and why?
One of the purposes of our website is to inform you of who we are and what we do. We collect and use personal data (including name, address, telephone number, email and IP addresses) to better provide you with the required services, or information. In the case of IP addresses, these are collected to give the optimum browsing experience of the products and services available in your geographic region.
We may also collect data from you in conversation on the phone, via e-mail exchange, or in person in our showrooms.
If at any time you wish us to stop using your information for any or all of the above purposes, please contact us at firstname.lastname@example.org. We will stop the use of your information for such purposes as soon as it is reasonably possible to do so.
Please be assured that we will not use your information for any of the purposes mentioned if you have indicated that you do not wish us to use your information in this way when submitting the information or at a later stage.
How do we use your personal data?
We use information about you in the following ways:
- To process orders that you have submitted to us;
- To provide you with products and services;
- To comply with our contractual obligations we have with you;
- To help us identify you and any accounts you hold with us;
- To enable us to review, develop and improve the website and services;
- To provide customer care, including responding to your requests if you contact us with a query;
- To administer accounts, process payments and keep track of billing and payments;
- To detect fraud and to make sure what you have told us is correct;
- To carry out marketing and statistical analysis;
- To review job applications;
- To notify you about changes to our website and services;
- To provide you with information about products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
Collection of non-personal information
We may automatically collect non-personal information about you such as the type of Internet browsers you use or the website from which you linked to our website. You cannot be identified from this information and it is only used to assist us in providing an effective service on this web site. We may from time to time supply third parties with this non-personal or aggregated data for uses in connection with this website.
Keeping our records accurate
We aim to keep our information about you as accurate as possible. If you would like to review, change or delete the details you have supplied us with, please contact us at email@example.com.
Security of your personal data
We have implemented technology and policies with the objective of protecting your privacy from unauthorised access and improper use and will update these measures as new technology becomes available, as appropriate.
For the avoidance of doubt, we do not and never shall sell your personal data to third parties for marketing or advertising purposes.
We may pass on your personal data to third parties for the provision of services on our behalf (for example to process your payment), and to Chesneys stockists, where you have given your consent in advance.
On our websites, we may have links to other websites or you may be referred to our website through a link from another website. We also use trusted partners to help us analyse the personal data we collect.
We use the term “cookies” to refer to cookies and other similar technologies covered by the EU Directive on privacy in electronic communications.
What is a cookie?
Cookies are small data files that your browser places on your computer or device. Cookies help your browser navigate a website and the cookies themselves cannot collect any information stored on your computer or your files.
When a server uses a web browser to read cookies they can help a website deliver a more user-friendly service. To protect your privacy, your browser only gives a website access to the cookies it has already sent to you.
Cookies remember the type of browser you use and which additional browser software you have installed. They also remember your preferences, such as language and region, which remain as your default settings when you revisit the website. Cookies also allow you to rate pages and fill in comment forms.
Some of the cookies we use are session cookies and only last until you close your browser, others are persistent cookies, which are stored on your computer for longer.
How are third party cookies used?
How do I reject and delete cookies?
You can choose to reject or block the cookies set by Chesney’s Limited or the websites of any third party suppliers by changing your browser settings – see the Help function within your browser for further details. Please note that most browsers automatically accept cookies so if you do not wish cookies to be used you may need to actively delete or block the cookies.
You have the right to object to our use of your personal data, or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten. There are legal and accountancy reasons why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly.
If you stop us from processing your personal data, it may delay or prevent us from fulfilling our contractual obligations to you. It may also mean that we shall be unable to provide our goods or services to you.
You have the right to receive from us your personal data that we hold if you make the request. Please contact us at firstname.lastname@example.org.
You have the right to ask us not to process your personal data for marketing purposes. You will be able to exercise this choice by ticking the boxes situated on the relevant pages.
We will not contact you for marketing purposes unless you have given us your prior consent.
Changes to this policy
Your right to make a complaint
You have the right to make a complaint about how we process your personal data to the Information Commissioner:
Information Commissioner's Office
Tel: 0303 123 1113